Made reservations at The Chophouse Block on multiple occasions, waited 2 hours upon arrival and was told by staff we didn’t have reservations and no seats were available! $200 for a table of two, food was OK but not very impressive. When we asked them to make our stay better and accommodate us for being woken up in the middle of the night we were offered a $15 play card at the hotel! Why would someone want a $15 play card when they are checking out? Bell boys beg for tips and carry on about tips being there only way to make money & asked us to “TREAT HIM GOOD”. Alarms going off at 1:30AM and didn’t stop until 2:00AM, guests sitting in lobby with young children at this time during FALSE alarms going off, harassing security. where do I begin? Worst experience ever!!!!! Customer Service is terrible, rude, and does not accommodate guests.
